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How do I bid on the auction? |
After signing up with Japamart, please send us a deposit. Then, you can easily bid on the auction by yourself in real time using our system. |
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Can I raise my bid price? |
Yes, you can. Please simply bid on the auction as well as a normal bid. |
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What types of payment do you accept? |
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Do you combine the bank fee and shipping in Japan if I win multiple items from the same seller? |
Yes, we will combine them if you win the multiple auctions from the same seller on the same day. |
How do I know if I won? |
We will inform you via e-mail. Also, you can check the item you won on the Won section. |
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How do I know if I am the high bidder? |
Please view the bidding item page. If you are the high bidder, the status of the auction will show "High bidder". |
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Do you notice me if I have been outbid by another bidder? |
Yes, we will send you an e-mail. However, we recommend you to check the auction page before the end because e-mail cannot necessarily reach you on time. |
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Can I buy out an item which has a "Buy Now" option? |
Yes, please simply bid the price as normal. You can buy out the auction. |
Can you ask the seller to ship to me directly ? |
Sorry, but we cannot ask the seller to ship directly to you even if auction page says "Seller will ship internationally". |
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What if another Japamart member has already bid on the item which I want? |
Please bid on the item as normal. You can know whether you could outbid another member on the bidding item section. Please also read the internal bid fee section. |
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What types of payment do you accept? |
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Can you order an item from real shop? |
Basically, we can handle the item only from online shop. |
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I want to use only the Special Order service. In that case, do I have to send you a deposit in advance? |
No, you don't have to send a deposit if you intend to use only our Special Order service. Please just let us know the detailed information of the item you want. The deposit is required only for our auction service. |
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Do you ask the seller to ship the item to me directly. |
Sorry, but we will never ask the seller to ship the item to you. |
